Everyone who has worked in the hospitality industry knows that the demands needed to deliver quality food in a timely fashion by courteous and efficient staff could test the skills and serenity of a Zen master!
So many factors come into play at the very same time and will need to be handled with such precision that many busy restaurant owners compare the experience to plate twirlers, who manage to twirl numerous plates on narrow bamboo poles all at the exact same time.
Restaurant point of sale software systems can be customised to work with the very same levels of excellence and efficiency whether it be in high-end restaurants, takeaways, rapidly food outlets, hotel/cafe facilities or choose up/delivery services.
A typical restaurant POS setup would contain a centrally located touch screen monitor for inputing orders, at least one cashier station with a money drawer, receipt printer, and credit card reader / EFTPOS.
So lets have a look at a hectic restaurant scenario where the owners have introduced a state of the art restaurant POS system:
A party of 6, who have previously made a reservation, arrive at 7:30pm for dinner. They decide to have pre-dinner cocktails at the bar and every gives his order to the bar staff. The cocktail waitress adds the drinks to the touch screen monitor where the orders are assigned to a table number
Following their cocktails the diners adjourn to their table, which is displayed on the central monitor. Right after their orders have been taken, and diners assigned seat numbers, each and every diner’s selections are right away input via a fast and simple display method which sends the meal orders direct to the kitchen and the drink orders direct to the bar.
The restaurant point of sale method identifies the entrees, so they appear on the kitchen’s effortless to read monitor initial or are printed out on the kitchen printer. Main courses will appear on-screen at a pre-set time following the entrees, or printed out when referred to as.
When the chefs have completed the entrees, the waiting staff are notified via the POS method and each and every meal is delivered in accordance with the assigned seating numbers.
In the course of the course of the meal, the guests order further bottles of wine, which are logged into the system and sent directly to the bar.
Meantime, the principal courses have been prepared and are ready to be served following a break soon after the entrees. Once once again, the waiting staff know which diner has ordered which meal and the fresh, piping hot meals are served.
Following the meal, the delighted diners order coffee and liqueurs. The coffee orders are sent to the barista and liqueurs to the bar staff.
As the evening draws to a close, each and every of the three couples asks to have an individual bill, which the restaurant POS system handles seamlessly. Every bill displays an itemised readout of the drinks, meals, coffees and liqueurs served to the couples, decreasing the risk of errors or incorrect tabs.
Payments are created with ease on the EFTPOS/credit card reader at the waiter’s station and the guests depart — delighted with the top quality of the meal and the quick, efficient service provided by management and staff.
From a management perspective, automating the numerous and numerous tasks required by floor staff indicates they are able to focus on excellent customer service and generating their guests feel that their each wish is becoming met promptly and with a smile.
Kitchen staff also locate a restaurant point of sale program advantageous simply because rapidly scrawled meal orders cannot be misread, the system enables them to maintain track of all orders, what time they were processed, which orders are to be delivered when, as nicely as any unique requests.
The primary ingredients for a effective restaurant, cafe, casual eatery or quick food outlet are all included in a dedicated restaurant POS method, resulting in stress-totally free management, happy staff and contented customers. Indeed, a recipe for success!
